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Andrew Solomon didn’t come from a business background. Before joining Rydel, he was bartending—hard-working, personable, and capable, but not fulfilled. He knew he wasn’t living up to his full potential. Eventually, he started a small painting business on his own. While he had the hustle to break into the trades world, he quickly found himself capped. Despite working hard, he couldn’t push past $300,000 in annual revenue and struggled to build something truly scalable. Andrew didn’t want to stay stuck forever; he wanted to take a step back and grow a real company—with systems, structure, and scale.

Using the types of support your franchisor provides is paramount to your success as a franchise owner. Five types of support you can (and should) expect from your franchisor are marketing and branding support, operational guidance and systems access, technological support, and R&D efforts on behalf of the system.